Privacy Policy

Last Updated: 6/10/2026

This Privacy Policy explains how Ballwhizz collects, uses, stores and shares information when you use our mobile applications, website, games and related services.

By using Ballwhizz, you acknowledge the practices described in this Privacy Policy.

1. Information You Provide

Depending on how you use Ballwhizz, we may collect information you provide directly to us, including:

• Account and profile information, such as your name, username, email address, mobile number, preferred language or other profile information where provided.

• Information provided when creating or accessing an account, including through supported social sign-in services.

• Support requests, feedback, reports and other communications you send to us.

• Information you provide when participating in promotions, competitions, tournaments, surveys or prize verification.

• Information you choose to provide through community or interactive features where available.

2. Information Generated Through Your Use of Ballwhizz

When you use Ballwhizz, information may be generated about your activity, including:

• Predictions and goalscorer selections.

• Trivia activity and answers.

• Cardz collections, teams, formations, swaps and other Cardz activity.

• Points, XP, Levels, leaderboard positions and game performance.

• Coins, Gems, Boxes, Cards, Tokens and other virtual-item balances or transactions.

• Daily Kick, quests, polls and other feature participation.

• App preferences, language settings and feature usage.

This information is used to operate Ballwhizz and maintain your progress, balances, game history and participation.

3. Technical and Device Information

We may automatically receive certain technical information when you use Ballwhizz, including:

• Device type and operating system.

• App version.

• IP address.

• Device or app identifiers.

• Language and regional settings.

• Push-notification identifiers or device tokens where enabled.

• Crash reports, diagnostic information and technical logs.

• General information about how the Service is accessed and used.

This information may be used to maintain security, diagnose problems, improve performance and understand how Ballwhizz is used.

4. Purchases and Payments

Purchases may be processed through Apple, Google or other authorized payment providers.

Ballwhizz may receive transaction-related information such as:

• The product or digital item purchased.

• Transaction status.

• Transaction or receipt identifiers.

• Purchase date.

• Information required to confirm or restore eligible purchases.

Payment card details are generally processed by the relevant payment provider and are not directly handled by Ballwhizz where the purchase is completed through a third-party payment platform.

5. Analytics, Attribution and Advertising

Ballwhizz may use analytics, attribution and advertising technologies to:

• Understand how users interact with Ballwhizz.

• Measure app and feature performance.

• Identify and fix technical problems.

• Measure marketing campaigns.

• Improve the user experience.

• Where permitted, provide or measure advertising.

These technologies may process device identifiers, advertising identifiers, IP addresses, usage information or similar technical data, subject to applicable law and consent requirements.

Where required, users may be provided with controls relating to advertising, tracking or similar technologies.

6. How We Use Information

We may use information to:

• Provide, operate and maintain Ballwhizz.

• Create and manage user accounts.

• Operate Predictions, Trivia, Cardz and other games.

• Calculate Points, XP, Levels, rankings and leaderboards.

• Maintain Coins, Gems, Cards, Boxes and other virtual-item balances.

• Process or verify purchases.

• Operate promotions, competitions and prize campaigns.

• Personalize language, content and certain aspects of the user experience.

• Send service, game, security and push notifications where enabled.

• Provide customer support and respond to feedback.

• Detect, investigate and prevent fraud, cheating, abuse and unauthorized activity.

• Protect Ballwhizz, our users and our systems.

• Analyze product performance and improve our services.

• Comply with applicable legal or regulatory requirements.

7. Sharing of Information

We may share information where reasonably necessary with service providers and partners that help us operate Ballwhizz.

These may include providers supporting:

• Cloud hosting and infrastructure.

• Football data and statistics.

• Analytics and app performance.

• Advertising and attribution.

• Notifications and communications.

• Authentication and account services.

• Payment processing.

• Customer support.

• Security and fraud prevention.

We may also disclose information where required by law, legal process or competent authorities, or where reasonably necessary to protect Ballwhizz, our users or others.

Ballwhizz does not sell personal data to advertisers.

We may also share aggregated or de-identified information that does not reasonably identify an individual.

8. Promotions, Competitions and Prizes

If you participate in a promotion, competition, tournament or prize campaign, we may request additional information necessary to:

• Confirm your identity.

• Verify eligibility.

• Contact winners.

• Arrange prize delivery.

The information required may vary depending on the campaign and applicable legal requirements.

Do not provide information requested for prize verification unless the request comes through an official Ballwhizz channel.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and maintain the Service.

• Maintain accounts and game records.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Investigate fraud or abuse.

• Maintain legitimate business and transaction records.

Retention periods may vary depending on the type of information and the reason it is processed.

Information may also be retained where required or permitted by applicable law.

10. Data Security

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security.

Users are also responsible for taking reasonable steps to protect access to their accounts and devices.

11. Your Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to request:

• Access to certain personal information.

• Correction of inaccurate information.

• Deletion of eligible personal information or your account.

• Restriction or objection to certain processing.

• Other rights provided by applicable law.

Certain rights may be subject to legal exceptions or verification requirements.

You may also control certain permissions, advertising choices and notifications through Ballwhizz or your device settings where available.

12. Account Deletion

Where account deletion is available through Ballwhizz, you may submit a deletion request using the available account settings or official support channels.

When an account is deleted, certain information associated with the account may be deleted or anonymized, subject to information that Ballwhizz is required or permitted to retain for legal, security, fraud-prevention, transaction or other legitimate purposes.

Account deletion may result in the loss of game progress, Cards, Coins, Gems, XP, Levels, purchases or other virtual items associated with the account, subject to applicable law and platform requirements.

13. Children's Privacy

Ballwhizz does not knowingly collect or process children's personal information in violation of applicable law.

Age requirements and parental-consent requirements may vary depending on the user's jurisdiction and the features being used.

If we become aware that personal information has been collected in circumstances that do not comply with applicable requirements, we may take appropriate steps to delete or restrict that information.

14. Third-Party Services and Links

Ballwhizz may contain integrations with or links to third-party services.

Those third parties may have their own privacy policies and data practices. Ballwhizz is not responsible for the privacy practices of independent third-party services.

We encourage users to review the privacy information provided by those services where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Ballwhizz, our data practices, technology or applicable legal requirements.

The latest version will be made available through Ballwhizz with an updated “Last Updated” date.

Where required by applicable law, we may provide additional notice or request consent for material changes.

16. Contact Us

For questions, concerns or requests relating to privacy or personal information, please contact Ballwhizz through the official contact details listed on the Contact Us page.